Welcome to our Terms & Conditions page. Below you will find our basic policies regarding cleaning, repairs, and installations. For any questions or further clarification, please contact us (212) 255-5525.
Cleaning Services
We take great care with every cleaning job. However, not all stains, spots, or spills can be removed
completely. Some marks are set in due to age, neglect, or prior treatment. That said, we always do
our very best.
If you are not fully satisfied with our cleaning, we will return and clean the area again at no
extra charge just reach out within 24 hours of your original service. Please note that any new
services requested during that visit, even within the same 24-hour window, will be billed
separately. No refunds are issued for cleaning services.
For More Information please contact us at (212) 255-5525
Repair Services
Before any repair work begins, our technician will walk you through the entire process—from start to
finish. Full payment is required before work begins.
If a customer insists on a repair that we have advised against or expressed concern about, we
cannot be held responsible for the outcome. In such cases, all warranties are waived and the full
amount remains due. No refunds are issued for repair services.
For More Information please contact us at (212) 255-5525
Sales & Installations
All sales involving new carpets, window coverings, rug pads, or installations are final. These items are custom ordered specifically for you, and once an order is placed, the manufacturer cannot cancel or modify it.
No exchanges or returns on:
- Carpet sales
- Window coverings
- Rug pads
- Installation services
For More Information please contact us at (212) 255-5525
Refunds & Exchanges
For full details regarding refunds and exchanges, please contact us directly. Every situation is different, and we are happy to discuss your specific case (212) 255-5525
In Conclusion
If you have any questions about our terms, policies, or services—please don't hesitate to reach out. We are here 24 hours a day, 7 days a week.